Companionship / Befriending Service

Do you like sitting and chatting?

Information Companions Service and Details

Who do we help?

Companions are available to help anyone who may otherwise be confined to the home or local area, giving independence and companionship to people who may feel insecure or lonely. We're based in Sutton Coldfield and support those who need our help in Sutton Coldfield and surrounding areas. We're local people ourselves and understand the needs of the local community.

How do we charge?

The hourly rate will depend upon what the client requests and also whether it is a regular or one-off arrangement. Discounts are given to clients who use the service regularly.

Our charges reflect that this is an exclusive, personal service, delivered by professional staff. Charges range from £15-£20 per hour.

Priority Members can pay a monthly fee of £50 for four hours basic service (a saving of £2.50 per hour on the basic rate of £15). Any additional costs are agreed separately e.g. for materials, refreshments, transport, etc.
Travel to the Client’s home is included in our hourly rate. However, any mileage incurred in connection with fulfilling the Client’s request will be charged at 45 pence per mile in accordance with current HMRC guidelines.
The Client shall also be responsible for any out-of-pocket expenses incurred by Arden Companions in delivering the service as agreed by the Client e.g. car parking.

Services are provided Monday - Friday, 8.30am - 5.30pm, excluding public holidays.


The Client agrees to pay Arden Companions in cash or by cheque made payable to “Arden Companions” at each visit, or by BACS transfer in advance by arrangement.

Termination of Agreement

Either party may terminate the agreement with reasonable notice in writing subject to there being no outstanding charges payable to Arden Companions.


For bookings cancelled with seven or more days notice, no charge will be payable.
For bookings cancelled with less than 24 hours notice, we reserve the right to charge our normal fee depending on the Client’s circumstances.
Arden Companions reserve the right to cancel in unforeseen circumstances.


All personal information held by Arden Companions will be stored securely and treated with confidentiality and respect at all times.

Other bits and pieces

At Arden Companions, we offer flexible befriending and personal assistance for people who feel isolated and lonely, or maybe just need a little extra company and conversation. Our clients have found that regular companionship can really make a difference to their wellbeing, and helps them to feel stimulated both physically and mentally.
Isolation in later life is a serious and common problem, with over one million elderly people in the UK admitting to often or always feeling lonely. Sometimes, older people are reluctant to reach out to busy friends and relatives for support, and fear being seen as a burden. At Arden Companions, we understand, and we’re here to help.
Arden Companions are happy to engage in a wide range of leisure activities with clients — whether that’s scrapbooking, visiting neighbours, watching television or reading aloud. For an elderly person, companionship often seems just out of reach, but the helping hand of a Arden Companions can change that instantly.
It doesn’t take much for people to feel lonely in later life. Younger friends and family members are often out working during the day, and have their own homes and children to attend to in the evenings. This leaves many older people feeling lonely and isolated, and if mobility is a struggle, there doesn’t seem like there’s much that can be done. Recent figures suggest over 1 million older people haven’t spoken to anyone in over a month. We believe that nobody wants, or deserves, to feel lonely and helpless, and at Arden Companions, we can provide the companionship lots of elderly people so often crave.
We are happy to sit and talk, play games, complete puzzles or even just pop round for lunch. Our priority is to provide a service that our clients and their families are comfortable with and, most importantly, enjoy.
Clients have found that getting together with a companion is as beneficial as a therapy session. They feel revitalised and energised when they spend quality time with someone who understands them and is genuinely interested in them.

Typical activities that clients enjoy with the support of Arden Companions include:

  • Walking the dog
  • Going to collect pension cash or visiting the bank
  • Shopping for food, clothes or other items
  • Going to leisure activities
  • Sharing a friendly chat over a cup of tea
  • Company while doing crafts or hobbies
  • Playing cards, chess, draughts, etc
  • Going to a day service
  • Visiting a community centre
  • Using public transport
  • Company and transport for doctor and hospital appointments

And it's good to have someone to ask...
As well as offering companionship it's nice to know that your care and support worker is willing and able to spend time helping you to master the difficulties of modern life, such as:

  • Learning how to use a mobile phone, TV remote control or computer
  • Paying bills and understanding financial documents
  • Getting funding advice or help with claiming benefits   

This is all about you

  • Our Staff will support you with your wishes and needs:
    • Discuss what support you wish.
    • Respect you at all times.
    • Promote your independence, health and well being.
    • Show dignity and privacy.
    • Maintain confidentiality.
    • Provide assistance in a reliable safe and practical manner.
    • Maintain the security and safety of the home  environment.

It's your choice how much and what kind of companionship support you have, and how often you want it. The above are only examples - feel free to ask us about your personal needs.

Specially Trained & Qualified